POLICIES

Cancellation Policy

We understand that it may be necessary to amend or cancel scheduled appointments from time to time. To help with this, we’re happy to waive our cancellation fee and accommodate scheduling adjustments, provided that we receive at least 24 hours notice prior to your scheduled appointment. Changes or cancellations within 24 hours of scheduled appointments will result in a $25 charge to your account which must be paid in full at your next visit. Appointment no-shows will result in a charge to your account for the full amount of the missed service(s) which must be paid in full before future appointments may be reserved or honored.

 

Conversely, if for any reason we have to cancel or reschedule your appointment the day of your scheduled service(s), a $25 credit redeemable on products and/or services will be applied to your account. This courtesy will not apply if you elect to have a different stylist accommodate you on your originally scheduled date/time.

First-Time Color Policy

All new and existing clients that have never had a color application with us are required to have a consultation before scheduling their service. You can choose to use our free online consultation portal right from your phone or schedule an in-salon consultation. In-salon consultations can be booked as a stand-alone appointment or combined with a haircut service. If booking as a stand-alone appointment, in-salon consultations are $25 and will be deducted from your color service total. There is no charge for in-salon color consultations if booked with a haircut service.

Flexible Spa Pricing

To help us accommodate as many guests as possible, we want to reward those of you whose schedule is a little more flexible! You can now take advantage of our new flexible spa pricing and save $10 on a 60 minute service or $15 on a 90 minute service by booking during off-peak hours. We consider off-peak hours at Philip Johnson Salon/Spa to be Tuesday-Thursday from 10am-2pm. Flexible spa pricing is currently available for 60/90 minute Aveda Signature Massage, 60 minute Aveda Signature Facial, Dual Exfoliation Treatment and Perfecting Plant Peel.

Appointment Confirmations

For your convenience, we can confirm your appointments by text message, email or phone call. You can select the method that works best for you. We also recommend adding appointment times to your calendar at the time you make your reservation.

Your Scheduled Time

Please plan to arrive 15 minutes early for your appointment to allow for check-in, a beverage and relaxation before your service. If you are late to your appointment, we may have to shorten the service time.

Gratuities

Gratuities are not included in our service prices or gift cards. For your convenience, we accept gratuity payments in the form of cash, credit/debit cards or personal check at the time of check-out.

Microblading Before Care and Recommendations

Even if you’ve had permanent cosmetics done in the past, there’s important information you’ll need to know before your service. This will ensure that the service visit and healing process both go as smoothly as possible.

  • NO ALCOHOL for two days prior to the procedure
  • NO CAFFEINE on the day of the procedure
  • DO NOT work out on the day of the procedure
  • DO NOT tan or expose face to sun for extended periods for one week prior to the procedure
  • DO NOT take Aspirin, Niacin, Vitamin E, Fish Oil or Ibuprofen 48 hours before the procedure
  • DO NOT have any waxing or tinting procedures 48 hours before the procedure
  • DO NOT have any Botox procedures for two weeks prior to the procedure

*Please note that you will be more sensitive during your menstrual cycle

Microblading is NOT recommended for any guests who are or have:

  • Pregnant or Nursing
  • Diabetic
  • Had chemotherapy (consult your doctor)
  • Viral infections and/or diseases
  • Epilepsy
  • Pacemaker or major heart problems
  • Had an organ transplant
  • Skin irritations or Psoriasis near the treated area (rashes, sunburn, acne, etc.)
  • Sick (cold, flu, etc.)
  • Taken Accutane in the past 6 months

 

We are here to ease any concerns you might have about this amazing service. Please feel free to contact us to answer any questions or address curiosities you may have to make your experience as enjoyable as possible. For your convenience, you may review and download all service paperwork below:

Waxing Recommendations

Hair must be at least 1/4 inch long but not more than an inch long. Waxing is not recommended for anyone who is currently using or has recently used Retin-A, Renova, Accutane or other similar topical pharmaceutical products. Please inform your service provider of any medications you are taking. Avoid sun exposure for 24 hours before or after a waxing service.

Spa Etiquette

Be mindful of other guests’ space. While you are certainly welcome to engage in quiet conversation, please refrain from loud talking. We also ask that you silence all cell phones and tablets.

 

Our spa is a place where many come to relax and recharge. So please, enjoy our spa without your little ones. Spa services are offered to children, however a parent or guardian must be present for any services provided to children under 16.

Spa Sanitation

From our sterilization techniques to the environmentally friendly hair and body products we use, you can relax knowing your health is our first priority. Also, since we offer only natural nail services, you don’t have to worry about breathing harmful odors or chemicals often associated with acrylic nail salons.

Return Policy

If for any reason you are not completely satisfied with your product you may return it for exchange or refund within 14 days of the original purchase date. All makeup purchases are final. All gift card purchases are non-refundable. All refunds/exchanges must be accompanied by the original receipt. All refunds will be issued via the original payment method.