Every guest appointment is important to the service providers at Philip Johnson Salon/Spa and it is reserved especially for you.
When you forget about or cancel your appointment without giving enough notice, our service providers miss the opportunity to fill that appointment time and standby guests miss the opportunity to receive services. For this reason, we require a credit or debit card number to reserve any appointment for services longer than 30 minutes. Since each appointment is reserved for you personally, you may be subject to a fee if you forget about or cancel your appointment without enough notice:
-Appointment cancellations with less than 24 hours notice will result in a charge to your card for 50% of the service total of the cancelled service(s)
-Appointment “no-shows” will result in a charge to your card for 100% of the service total of the missed service(s)
Our appointments are confirmed at least 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. We understand that it may be necessary to amend or cancel scheduled appointments from time to time. To help with this, we’re happy to waive our cancellation fee and accommodate scheduling adjustments, provided that we receive at least 24 hours notice prior to your scheduled appointment.
Conversely, if for any reason we have to cancel or reschedule your appointment the day of your scheduled service(s), a $25 credit redeemable on products and/or services will be applied to your account. This courtesy will not apply if you elect to have a different stylist accommodate you on your originally scheduled date/time.
If you are more than 15 minutes late for your scheduled appointment, we may not be able to perform all scheduled services. We will do our best to accommodate you when you arrive.
Our goal is to provide an experience for every guest that exceeds expectations. We truly appreciate your compliance and understanding with this policy.