Covid-19 Policies and Guidelines

These changes are temporary and will be in place for the first 90 days that we are open beginning May 26, 2020. We will reevaluate at that time and decide if they need to be extended.

 

General safety and sanitation protocols

  • We’ll be operating at 50% capacity. The styling team will be split into separate working days to allow every other styling station to remain empty at all times and limit the amount of people in the salon at one time.
  • All guests must have an appointment. We will not be taking walk-in appointments and the door will remain locked to reduce foot traffic.
  • The interior space has been professionally sanitized by fog machine.
  • All staff members will be required to wear a mask and/or shield at all times.
  • All staff members will have a daily temperature reading upon arrival.
  • All staff members have been certified by Barbacide in proper disinfecting procedures specifically related to Covid-19.
  • All high-touch surfaces will be sanitized every 15 minutes.
  • All seating and magazines have been removed from the waiting area.
  • All product and makeup testers have been removed.
  • All self-serve capes and shirts have been removed from the restroom.
  • Hand sanitizer will be supplied at the entryway, every styling station, front desk and restroom.
  • Touch-less soap dispensers will be placed in the restroom.
  • Plexiglass dividers have been placed around the front desk, between each styling station and around service tables.
  • Floor markers have been placed around the salon to designate six feet of distance in certain areas.
  • Every chair/table will be sanitized after every guest.
  • Every guest will receive a freshly sanitized cape for their service.

 

Guest experience policies and guidelines

  • Call when you arrive – We’ll let you know with a call or text when your service provider is ready and you can enter the salon.
  • One person per appointment – No additional guests/children are allowed to enter your appointment with you. If you are more than 10 minutes late, we will need to reschedule your appointment.
  • We’ll greet you verbally – No hugs or handshakes.
  • All guests must sanitize hands upon entry – With your service provider.
  • All guests must have temperature taken upon entry – Via contactless thermometer (If 100 degrees or higher, you must reschedule).
  • All guests must sign a waiver upon entry – It’s just a few short questions – quick and easy.
  • All guests must wear a mask – We will provide one if needed.
  • We will not be offering beverage service – Massage services will include an individual bottle of water.
  • We will not be offering some complimentary Aveda rituals – No hand or arm massages during hair services.
  • Allow our staff to shop the retail area for you – We will grab your products, sanitize the bottles and bag them for you. All product and makeup testers have been removed.
  • Children’s cuts (under 16) need management approval to book – This allows proper scheduling for both you and your child to be in the salon together while maintaining capacity and social distancing guidelines.
  • Contactless Payment Options Preferred – The best option is to use our new Pocket Salon app or utilize Apple/Google Pay. You also have the option to leave a card number on file with us.

Cancellation Guidelines

Every guest appointment is important to the service providers at Philip Johnson Salon/Spa and it is reserved especially for you.

 

When you forget about or cancel your appointment without giving enough notice, our service providers miss the opportunity to fill that appointment time and standby guests miss the opportunity to receive services. For this reason, we require a credit or debit card number to reserve any appointment for services longer than 30 minutes. Since each appointment is reserved for you personally, you may be subject to a fee if you forget about or cancel your appointment without enough notice:

 

-Appointment cancellations with less than 24 hours notice will result in a charge to your card for 50% of the service total of the cancelled service(s)

 

-Appointment “no-shows” will result in a charge to your card for 100% of the service total of the missed service(s)

 

Our appointments are confirmed at least 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. We understand that it may be necessary to amend or cancel scheduled appointments from time to time. To help with this, we’re happy to waive our cancellation fee and accommodate scheduling adjustments, provided that we receive at least 24 hours notice prior to your scheduled appointment.

 

Conversely, if for any reason we have to cancel or reschedule your appointment the day of your scheduled service(s), a $25 credit redeemable on products and/or services will be applied to your account. This courtesy will not apply if you elect to have a different stylist accommodate you on your originally scheduled date/time.

 

If you are more than 15 minutes late for your scheduled appointment, we may not be able to perform all scheduled services. We will do our best to accommodate you when you arrive.

 

Our goal is to provide an experience for every guest that exceeds expectations. We truly appreciate your compliance and understanding with this policy.

First-Time Color Guidelines

All new and existing clients that have never had a color application with us are required to have a consultation before scheduling their service. You can choose to use our free online consultation portal right from your phone or schedule an in-salon consultation. In-salon consultations can be booked as a stand-alone appointment or combined with a haircut service. If booking as a stand-alone appointment, in-salon consultations are $25 and will be deducted from your color service total. There is no charge for in-salon color consultations if booked with a haircut service.

Flexible Spa Pricing

To help us accommodate as many guests as possible, we want to reward those of you whose schedule is a little more flexible! You can now take advantage of our new flexible spa pricing and save $10 on a 60 minute service or $15 on a 90 minute service by booking during off-peak hours. We consider off-peak hours at Philip Johnson Salon/Spa to be Tuesday-Thursday from 10am-2pm. Flexible spa pricing is currently available for 60/90 minute Aveda Signature Massage, 60 minute Aveda Signature Facial, Dual Exfoliation Treatment and Perfecting Plant Peel.

Appointment Confirmations

For your convenience, we can confirm your appointments by text message, email or phone call. You can select the method that works best for you. We also recommend adding appointment times to your calendar at the time you make your reservation.

Your Scheduled Time

Please plan to arrive 15 minutes early for your appointment to allow for check-in, a beverage and relaxation before your service. If you are late to your appointment, we may have to shorten the service time.

Gratuities

Gratuities are not included in our service prices or gift cards. For your convenience, we accept gratuity payments in the form of cash, credit/debit cards or personal check at the time of check-out.

Waxing Recommendations

Hair must be at least 1/4 inch long but not more than an inch long. Waxing is not recommended for anyone who is currently using or has recently used Retin-A, Renova, Accutane or other similar topical pharmaceutical products. Please inform your service provider of any medications you are taking. Avoid sun exposure for 24 hours before or after a waxing service.

Spa Etiquette

Be mindful of other guests’ space. While you are certainly welcome to engage in quiet conversation, please refrain from loud talking. We also ask that you silence all cell phones and tablets.

 

Our spa is a place where many come to relax and recharge. So please, enjoy our spa without your little ones. Spa services are offered to children, however a parent or guardian must be present for any services provided to children under 16.

Salon and Spa Sanitation

From our sterilization techniques to the environmentally friendly hair and body products we use, you can relax knowing your health is our first priority. Also, since we offer only natural nail services, you don’t have to worry about breathing harmful odors or chemicals often associated with acrylic nail salons.

Return Policy

If for any reason you are not completely satisfied with your product you may return it for exchange or refund within 14 days of the original purchase date. All makeup purchases are final. All gift card purchases are non-refundable. All refunds/exchanges must be accompanied by the original receipt. All refunds will be issued via the original payment method.

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