Policies

COVID-19 MASK POLICY

Updated July 23, 2021

In accordance with the new mask mandates imposed on St. Louis City and County, we will again be requiring face masks for all Philip Johnson Salon/Spa employees and guests beginning Monday, July 26, 2021 regardless of vaccination status. Our top priority is the safety and well being of our guests and staff. We apologize for any inconvenience. If you arrive for your appointment without a mask, we will be happy to provide one for you. Thank you for your continued patience and understanding.

SPA SAFETY AND AIRSPACE PROTOCOLS

Since some of our spa services require guests to remove their mask to safely receive treatments, we have taken the steps to mitigate any cross-contamination of the air space by separating the HVAC systems. The vents and air ducts in our massage and esthetics rooms are completely separate from the rest of the salon and spa areas. This way, if you feel comfortable coming into the salon for a service but not the spa, you can do so comfortably without worrying that the airspace may be contaminated. And as always, our entire staff remains masked the entire time they are on the premises.

TARDINESS GUIDELINES

In the event that you are more than 15 minutes late for an appointment, we may not be able to perform all scheduled services. In some cases, we may need to reschedule your appointment entirely to allow the guest after you to receive their services at their scheduled time and to allow enough time for sanitizing between guests. If we need to reschedule your appointment, there may be a partial charge for services scheduled and not completed. If you call to let us know you are running late, we will first need to verify with the service provider if the time allotted will be enough after your late arrival. We will always do our best to accommodate you when you arrive or call and assess the circumstances for your late arrival.

CANCELLATION GUIDELINES

Every guest appointment is important to the service providers at Philip Johnson Salon/Spa and it is reserved especially for you.

When you forget about or cancel your appointment without giving enough notice, our service providers miss the opportunity to fill that appointment time and standby guests miss the opportunity to receive services. For this reason, we require a credit or debit card number to reserve any appointment for services longer than 30 minutes. Since each appointment is reserved for you personally, you may be subject to a fee if you forget about or cancel your appointment without enough notice:

  • Appointment cancellations with less than 24 hours notice will result in a charge to your card for 50% of the service total of the cancelled service(s)
  • Appointment “no-shows” will result in a charge to your card for 100% of the service total of the missed service(s)

Our appointments are confirmed at least 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. We understand that it may be necessary to amend or cancel scheduled appointments from time to time. To help with this, we’re happy to waive our cancellation fee and accommodate scheduling adjustments, provided that we receive at least 24 hours notice prior to your scheduled appointment.

Conversely, if for any reason we have to cancel or reschedule your appointment the day of your scheduled service(s), a $25 credit redeemable on products and/or services will be applied to your account. This courtesy will not apply if you elect to have a different stylist accommodate you on your originally scheduled date/time.

Our goal is to provide an experience for every guest that exceeds expectations. We truly appreciate your compliance and understanding with this policy.

FIRST-TIME COLOR GUIDELINES

All new and existing clients that have never had a color application with us are required to have a consultation before scheduling their service. You can choose to use our free online consultation portal right from your phone or schedule an in-salon consultation. In-salon consultations can be booked as a stand-alone appointment or combined with a haircut service. If booking as a stand-alone appointment, in-salon consultations are $25 and will be deducted from your color service total. There is no charge for in-salon color consultations if booked with a haircut service.

FLEXIBLE SPA PRICING

To help us accommodate as many guests as possible, we want to reward those of you whose schedule is a little more flexible! You can now take advantage of our new flexible spa pricing and save $10 on a 60-minute service or $15 on a 90-minute service by booking during off-peak hours. We consider off-peak hours at Philip Johnson Salon/Spa to be Tuesday-Thursday from 10am-2pm. Flexible spa pricing is currently available for 60/90-minute Aveda Signature Massage, 60-minute Aveda Signature Facial, Dual Exfoliation Treatment and Perfecting Plant PeelSM.

APPOINTMENT CONFIRMATIONS

For your convenience, we can confirm your appointments by text message, email or phone call. You can select the method that works best for you. We also recommend adding appointment times to your calendar at the time you make your reservation.

YOUR SCHEDULED TIME

Please plan to arrive 15 minutes early for your appointment to allow for check-in, a beverage and relaxation before your service. If you are late to your appointment, we may have to shorten the service time.

GRATUITIES

Gratuities are not included in our service prices or gift cards. For your convenience, we accept gratuity payments in the form of cash, credit/debit cards or personal check at the time of checkout.

WAXING RECOMMENDATIONS

Hair must be at least 1/4 inch long but not more than an inch long. Waxing is not recommended for anyone who is currently using or has recently used Retin-A, Renova, Accutane or other similar topical pharmaceutical products. Please inform your service provider of any medications you are taking. Avoid sun exposure for 24 hours before or after a waxing service.

SPA ETIQUETTE

Be mindful of other guests’ space. While you are certainly welcome to engage in quiet conversation, please refrain from loud talking. We also ask that you silence all cell phones and tablets.

Our spa is a place where many come to relax and recharge. So please, enjoy our spa without your little ones. Spa services are offered to children, however a parent or guardian must be present for any services provided to children under 16.

SALON AND SPA SANITATION

From our sterilization techniques to the environmentally-friendly hair and body products we use, you can relax knowing your health is our first priority. Also, since we offer only natural nail services, you don’t have to worry about breathing harmful odors or chemicals often associated with acrylic nail salons.

RETURN POLICY

If for any reason you are not completely satisfied with your product you may return it for exchange or refund within 14 days of the original purchase date. All makeup purchases are final. All gift card purchases are non-refundable. All refunds/exchanges must be accompanied by the original receipt. All refunds will be issued via the original payment method.