In the event that you are more than 15 minutes late for an appointment, we may not be able to perform all scheduled services. In some cases, we may need to reschedule your appointment entirely to allow the guest after you to receive their services at their scheduled time and to allow enough time for sanitizing between guests. If we need to reschedule your appointment, there may be a partial charge for services scheduled and not completed. If you call to let us know you are running late, we will first need to verify with the service provider if the time allotted will be enough after your late arrival. We will always do our best to accommodate you when you arrive or call and assess the circumstances for your late arrival.
Every guest appointment is important to the service providers at Philip Johnson Salon/Spa and it is reserved especially for you.
When you forget about or cancel your appointment without giving enough notice, our service providers miss the opportunity to fill that appointment time and standby guests miss the opportunity to receive services. For this reason, we require a credit or debit card number to reserve an appointment.
Since each appointment is reserved for you personally, you may be subject to a fee if you forget about, cancel or alter your scheduled appointment time or services without enough notice:
- Appointment cancellations with less than 24 hours’ notice will result in a charge to your card for 50% of the service total of the canceled service(s).
- Appointment “no-shows” will result in a charge to your card for 100% of the service total of the missed service(s).
- Same-day changes to your scheduled service(s) will result in a one-time warning with no fee charged. Subsequent same-day changes will result in a fee of 50% of the service total that was not received. For example, if you are booked for a haircut and color service but when you arrive, you decide you only want a haircut, you will be charged 50% of the color service total. You can avoid this fee provided that we receive at least 24 hours notice prior to your scheduled appointment that you no longer want to receive one of the services you are booked for. This allows our service providers to fill that empty space that is no longer required for your appointment.
Our appointments are confirmed at least 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. We understand that it may be necessary to amend or cancel scheduled appointments from time to time. To help with this, we’re happy to waive our cancellation fee and accommodate scheduling adjustments, provided that we receive at least 24 hours notice prior to your scheduled appointment.
Conversely, if for any reason we have to cancel or reschedule your appointment the day of your scheduled service(s), a $25 credit redeemable on products and/or services will be applied to your account. This courtesy will not apply if you elect to have a different stylist accommodate you on your originally scheduled date/time.
Our goal is to provide an experience for every guest that exceeds expectations. We truly appreciate your compliance and understanding with this policy.
FIRST-TIME COLOR POLICY
All new and existing clients that have never had a color application with us are required to have a consultation before scheduling their service. You can choose to do a free digital consultation by texting photos of your current hair to 314-361-8003 or scheduling an in-salon consultation. In-salon consultations can be booked as a stand-alone appointment or combined with a haircut service. If booking as a stand-alone appointment, in-salon consultations are $25 and will be deducted from your color service total. There is no charge for in-salon color consultations if booked with a haircut service.
For your convenience, we can confirm your appointments by text message, email or phone call. You can select the method that works best for you. We also recommend adding appointment times to your calendar at the time you make your reservation.
Gratuities are not included in our service prices. For your convenience, we accept gratuity payments in the form of cash, credit and debit cards at the time of checkout.
Face masks are no longer required for guests or employees. If you feel more comfortable wearing a mask during your service, please do so. If you would prefer for your service provider to wear a mask during your service, please ask them to do so. Our guests come first and we want all of our guests to have the most enjoyable and relaxing experience possible when visiting us.
SERVICE ANIMAL POLICY
Guests at Philip Johnson are welcome to bring their service animal with them to their appointment. If the animal is not wearing a vest or any other indicators, we may ask you if they are required because of a disability and/or what task the animal has been trained to help you with. As long as the animal is not unruly, causing a disruption or preventing staff from performing their work they are welcome. If you arrive at your appointment with an animal that is not a trained service animal, we will need to reschedule your appointment unless you can make accommodations to have someone take care of the animal while you are at your appointment. Due to the relaxing and sterile nature of our business and services, we cannot allow animals inside other than registered service animals.
Hair must be at least 1/4 inch long but not more than an inch long. Waxing is not recommended for anyone who is currently using or has recently used Retin-A, Renova, Accutane or other similar topical pharmaceutical products. Please inform your service provider of any medications you are taking. Avoid sun exposure for 24 hours before or after a waxing service.
Be mindful of other guests’ space. While you are certainly welcome to engage in quiet conversation, please refrain from loud talking. We also ask that you silence all cell phones and tablets. Our spa is a place where many come to relax and recharge. So please, enjoy our spa without your little ones. Spa services are offered to children, however, a parent or guardian must be present for any services provided to children under 16.
SALON AND SPA SANITATION
From our sterilization techniques to the environmentally-friendly hair and body products we use, you can relax knowing your health is our first priority. Also, since we offer only natural nail services, you don’t have to worry about breathing harmful odors or chemicals often associated with acrylic nail salons.
If for any reason you are not completely satisfied with your retail product you may return it for exchange or refund within 14 days of the original purchase date. All makeup purchases are final. All gift card purchases are non-refundable. All refunds/exchanges must be accompanied by the original receipt. All refunds will be issued via the original payment method.